Make Referral

0+

Years of Work Experience
About Us

A Team That Truly Cares

Pristine Care was founded on a simple belief: that every person with a disability deserves support that sees them - not just their diagnosis. We are a registered NDIS provider operating across Victoria, New South Wales, and the Australian Capital Territory. Our team includes experienced Behaviour Support Practitioners, community nurses, support workers, and carers - all united by a shared commitment to dignity, inclusion, and genuine human connection.

Our Key Focus

  • Specialist behaviour support (PBS)
  • Registered NDIS Provider
  • Serving VIC, NSW, and ACT
Discover More
Service Area

Personalized support for a better quality of life

Personal Care & Daily Living

Dignified, personalised daily support - from morning routines to medication management - delivered by trained, compassionate workers.
View Details
Personal Care support worker helping NDIS participant

Community Nursing Care

Registered and enrolled nurses providing clinical care in the home - wound care, medication administration, catheter management, and more.
View Details
Community nurse providing NDIS nursing care

Community Access

Supporting participants to engage with social, recreational, and community activities - building connections and confidence in the real world.
View Details
NDIS participant engaging in community activities

Accommodation & SIL

Supported Independent Living - quality 24/7 support that helps participants live in their own home on their own terms.
View Details
Supported independent living home

Respite Care

Quality, trusted respite care for participants and real rest for carers - at home or in short-term accommodation across VIC, NSW & ACT.
View Details
Respite care support for NDIS participant
Why Choose Us

Why Participants & Families
Choose Pristine Care

We deliver high-quality, person-centred disability support and clinical care, enabling NDIS participants to live with choice, independence, and dignity.

Registered NDIS Provider

Fully registered, meeting strict quality and safety standards for your peace of mind.

Person-Centred Support

Tailoring our positive behaviour support and daily living care plans to your personal goals.

Experienced & Caring Team

A dedicated team of practitioners, registered nurses, and skilled support workers.

0+

Successful
consulting participants

Upholding Choice, Dignity, and Independence

We focus on building long-term capability and confidence. Our evidence-based Positive Behaviour Support strategies are designed to decrease restrictive practices and enhance quality of life.
Explore our Services
Our Features

Personalized support for a better quality of life

01

Functional Behaviour Assessments

Detailed analysis of triggers, environments, and communication needs to discover the function of behaviours.
Get Support
02

Interim Behaviour Support Plans

Rapidly developed plans focused on immediate safety, risk mitigation, NDIS compliance, and training.
Get Support
03

Comprehensive Behaviour Support Plans

Co-designed long-term plans with positive strategies, skill-building guides, and reduction protocols.
Get Support
04

Restrictive Practice Reduction

Specialist regulatory guidance and plans aimed at upholding human rights by fading out restrictive practices safely.
Get Support
05

Staff Training & Capacity Building

Practical, hands-on training for support workers and carers to implement behaviour strategies consistently.
Get Support
06

Stakeholder Collaboration

Continuous coordination with families, school environments, allied health professionals, and NDIS teams.
Get Support
Our Speciality

Behaviours Are Communication

Positive Behaviour Support isn't about managing behaviour - it's about understanding it.

We work with participants, families, support workers and providers to understand the reasons behind behaviours of concern and develop practical strategies that improve quality of life, independence, safety and community participation.

The PBS Journey

01

Functional Assessment

We analyze triggers, environments, and communication patterns to find the root cause of behaviours of concern.
02

Co-Designed Plans

We write customized Interim and Comprehensive Behaviour Support Plans together with participants and families.
03

Capacity Building

Our practitioners provide hands-on training to support networks to safely and consistently implement strategies.
imgimgimgimg
Providing dedicated Positive Behaviour Support across multiple regions
  • Human Rights Focused
  • Individual & Person-Centred
  • Qualified NDIS BSPs
  • Serving VIC, NSW, & ACT
Get In Touch
FAQS

Frequently Asked Questions

  • What is Positive Behaviour Support (PBS)?
    Positive Behaviour Support (PBS) is an evidence-based framework focused on improving quality of life and reducing behaviours of concern. Instead of "managing" behaviour, we seek to understand its function (what the person is trying to communicate) and modify environmental triggers while building new communication skills.
  • What does a Functional Behaviour Assessment (FBA) involve?
    An FBA is a comprehensive review that looks at when, where, and why behaviours of concern occur. Our qualified practitioners analyze environmental factors, sensory needs, triggers, and communication styles. We collect data and consult with support teams to identify patterns and find the root cause of the behaviour.
  • Are you a registered NDIS provider?
    Yes! Pristine Care is a registered NDIS provider. We comply with all NDIS Quality and Safeguards Commission requirements, including strict regulations surrounding the clinical assessment, reporting, and fading out of restrictive practices.
  • Which areas do you service?
    Our qualified practitioners and support teams provide hands-on Positive Behaviour Support and community support services throughout Victoria (VIC), New South Wales (NSW), and the Australian Capital Territory (ACT).
  • How do I make a referral for behaviour support?
    You can easily make a referral online by clicking the "Make Referral" button at the top of any page. Fill out the NDIS intake details on our referral page, and our coordination team will review the information and contact you within 24–48 hours.
Testimonial

The Best Customers Says About Our Action

"Our previous behaviour support plans felt generic and restrictive. The team at Pristine Care took the time to truly get to know my son, his triggers, and what he was trying to communicate. Their co-designed comprehensive plan changed everything. We've seen a massive reduction in challenging behaviours, and his confidence has soared."
Oliver James
Oliver James
Parent of NDIS Participant (Melbourne, VIC)
"Finding a behavior support practitioner who communicates well and understands NDIS reporting guidelines can be challenging. Pristine Care is incredibly responsive. Their interim plans are turned around quickly and NDIS panels are always managed seamlessly. They've been a brilliant partner for my clients."
Liam O'Connor
Liam O'Connor
NDIS Support Coordinator (Sydney, NSW)
"The hands-on training Pristine Care provided to our support team was outstanding. Instead of just handing over a document, their practitioners worked directly with our carers to teach them positive strategies. It's completely transformed the living environment for our daughter."
Amara Diab
Amara Diab
Guardian of NDIS Participant (Canberra, ACT)

4.8

From 3k Members,
Reviewed by Google

Contact Now

Get In Touch With Us!

Have questions about NDIS funding, assessments, or capacity building? Reach out to our specialist behavior support team today.
Phone
0482 656 847
Email
care@pristinecare.com.au
Location
Suite 1180 / 189 Queen Street,
Melbourne, VIC-3000
Social Media
Our Blog

Check Out Latest News Update & Articles

28 Aug

Understanding Behaviours of Concern as Communication

All behaviours serve a purpose. Learn how Positive Behaviour Support focuses on finding the underlying need being communicated instead of merely managing the behaviour.
Read more
25 Aug

What is an NDIS Behaviour Support Plan & Do You Need One?

A complete breakdown of Interim and Comprehensive NDIS behaviour support budgets, plan requirements, restrictive practices, and how to coordinate with practitioners.
Read more
19 Aug

5 Strategies to Safely Reduce Restrictive Practices

Upholding human rights is at the heart of modern behaviour support. Discover practical, safety-focused approaches to reduce and eliminate restrictive practices under NDIS guidelines.
Read more